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Frequently Asked Questions
What is www.aydinliamca.com?
We set out to bring convenience to your kitchen and to protect the world and our soil with our products grown with good agricultural methods. We safely pack dozens of products every day in our state-of-the-art production facility and deliver them to all corners of Turkey. We share with you the pride of being one of Turkey's leading local and organic products stores in a short time with our expert point of view.
What processes do the products go through?
Our products are safely packaged without being exposed to processes such as preservatives and additives. All of our products reach your kitchens, taking into account hygiene and health conditions.
Where can I find organic products?
You can order all Organic products and advantageous packages on our website.
When will my order arrive?
Your orders placed before 17:00 will be delivered the next day. Orders placed on Saturday will be delivered on Monday. No delivery on Sunday.
How can I receive my product if I am not at the address at the time of order delivery?
If you are not at the address where we will deliver your order, your order will be delivered again the next day. If you cannot be found at your address again that day, the return process will be initiated.
When will my money be credited to my account after return at the door?
The reflection of the refund on your card or account may vary depending on the period determined by your bank. This period is 2 (two) working days for credit cards and 10 (ten) working days for debit cards.
How can you contact us for your opinions and suggestions?
You can reach us from our customer contact center by calling +90 542 716 09 09 for all kinds of complaints, opinions and suggestions.
How do I become a member of the corporate sales channel?
In order to enter among our corporate customers, you must first log in to our site and fill in the requested information completely. When your registration is complete, the Eurofresh representative checks your information and moves you to the relevant segment and delivers your login information to you. After this process, you can shop at advantageous prices determined for your segment. If you wish, you can shop without making a corporate login, but you cannot benefit from the discounts assigned to your segment.
What are the payment options?
You can pay online with your credit card on our site. You can buy it with a 5% remittance discount. If you wish, you can pay at the door with cash or credit card.
How can I return my damaged product?
For all your comments and complaints, you can reach us from our customer contact center by calling +90 542 716 09 09.
My product is missing. What should I do?
For all your comments and complaints, you can reach us from our customer contact center by calling +90 542 716 09 09.
Where can I submit my complaint? Wishes and wishes
For all your comments and complaints, you can reach us from our customer contact center by calling +90 542 716 09 09.